FAQ
Questions, answered with care.
Straight answers about the product, the science, EU compliance preparation, and ordering.
Product
What is Kinnale Herbal Gold?
Kinnale Herbal Gold is a botanical body cream designed for massage and everyday body-care routines.
What is Plai?
Plai is a Thai botanical from the ginger family, botanically known as Zingiber cassumunar. It has a long history of traditional use in Thai massage and wellness practices.
Is Herbal Gold a pain-relief medicine?
No. It is intended to be marketed as a cosmetic product, not a medicine.
Where is the product made?
The current product-development plan is based on manufacturing in Thailand through an appropriately documented cosmetic manufacturer.
Is it suitable for sensitive skin?
Final suitability wording must follow the completed safety assessment and any relevant product testing.
Can I use it every day?
The product is being developed for regular body-care use, subject to the final approved instructions.
Science
What is an emulsion?
An emulsion is a formulation system that combines oil-based and water-based ingredients into a stable product.
Is Herbal Gold a nano product?
The final product classification and technical description will be published after regulatory review.
Does a nano-emulsion penetrate deeper into the skin?
Kinnale does not make this claim without specific finished-product evidence and regulatory approval.
Has Kinnale conducted clinical testing?
Only verified testing completed on the exact final product will be displayed.
Compliance
What is a CPSR?
A Cosmetic Product Safety Report is the formal safety assessment required before a cosmetic product is placed on the EU market.
What is a PIF?
A Product Information File is the technical file containing the information required to demonstrate product compliance and safety.
What is CPNP?
The Cosmetic Product Notification Portal is the EU system used to notify a cosmetic product before it is placed on the market.
Who is the Responsible Person?
The Responsible Person is the EU-based legal or natural person responsible for ensuring product compliance. Kinnale will publish the verified details after appointment.
Orders
When will Herbal Gold be available in Germany?
Kinnale Herbal Gold is currently in the European market-preparation stage. Join the launch list for verified availability updates.
Will you ship across the EU?
The initial shipping markets will be announced after fulfilment, VAT, legal, and logistics arrangements are finalised.
Will the product be available on Amazon or in DM and Rossmann?
Kinnale's current planned sequence is direct-to-consumer validation first, followed by selected marketplaces and retail discussions.